TERMS OF USE
By using the services provided by Diabro.net you are agreeing to our
rules and our terms as outlined in detail in our policy section. It
is of great importance that all visitors, customers and potential customers
read these policies carefully before registration or placing an order.
It is the responsibility of
the user of the services provided by Diabro.net to view and understand
the policies and terms of which they are subject. Policies will change
and be updated and it is likewise the responsibility of the user to
remain familiar with them.
All information given to Diabro.net
by our registered users will not be shared, distributed or sold to any
third parties.
Any contract entered into as
a result of a purchase on Diabro.net or any dispute arising from a purchase
on this site will be subject to the jurisdiction and laws of Japan.
PAYMENT POLICY
Diabro accepts payments made by:
- Bank Transfer
- Paypal
- Credit Card
BANK TRANSFER
The safest and most secure type of transaction, a bank transfer payment
is a direct deposit from your bank account to ours.
When you select the Bank Transfer Payment option at the checkout you
will be supplied with details of our account. Please keep a copy of
these details as you will need them to make the deposit.
We will contact you within 12 hours of placing your order to confirm
the availability of your selected merchandise. For all first
time bank transfer customers, we will also need to speak with you directly
to confirm your account details and shipping address before we continue
to process your order, so please ensure that you have supplied us with
a contactable telephone number. Once we have spoken with you to
confirm details of your account we will then be able to proceed to place
your items on hold and continue processing your order. (Please
be advised that if we are unable to contact you to confirm your account
details after 48 hours, your order may be cancelled.) You will
then be allowed 48 hours in which to make the deposit. You must also
confirm this with us by email and supply us with transaction receipt
numbers in order to assist us in identifying your payment in our account.
Please note that transfer transactions that are made anonymously may
not be identifiable in our account. Payments that have not been
confirmed within 48 hours are subject to cancellation.
We must receive this full amount into our account. Customers must also
cover any international transfer fees charged by their own banks and
any intermediary banks that may be used. We are unfortunately unable
to advise of these amounts.
Please note that it can take up to 72 hours for bank transfers to clear
into our account. Once the funds have cleared, we will complete
and ship your order.
CREDIT CARD
PAYPAL
Diabro.net accepts direct credit card payments through www.paypal.com
. For customers who have a Verified Paypal account with a "Confirmed"
address, orders can be processed and dispatched within 24 hours of placing
the order. A Verified Paypal payment can assist in speeding up
the order process. Paypal payments via an Unverified and Unconfirmed
account can take at least 48 hours to process. Please note that
we are only able to ship to the same name and address as listed within
your Paypal account. For more information, please visit www.paypal.com
GOOGLE CHECKOUT
Diabro.net also accepts direct credit card payments through Google Checkout.
Detailed information about this service is available at the Google Checkout
website http://checkout.google.com
As an overview, when selecting the Credit Card payment option at the
Diabro.net checkout you will be re-directed to the Google Checkout page.
If it is your first time to use the Google Checkout service you will
be required to register an account with Google before the transaction
can be completed. The process is very simple and something that need
only be done once; returning customers are able to log in to their Google
account automatically upon their next visit.
GENERAL INFORMATION REGARDING CREDIT CARD PAYMENTS
All first time customers to Diabro.net will be subject to the fraud
detection verification procedures of our Fraud Prevention and Security
Officers. This means that you may have to speak to a Diabro.net representative
on the telephone in order to confirm your address, contact details and
any other relevant personal information. For this reason, it is very
important that you provide Paypal or Google Checkout and Diabro.net
with the correct personal information. Should it happen that we are
unable to contact you within 24 hours your order may be cancelled.
It may be required that the credit card holder provides Diabro.net with
a legitimate form of identification. Currently, only passports and driving
licenses will be accepted, and can either be faxed to us on +81-3567-0204
or scanned/digitally photographed and e-mailed to info@diabro.net.
Diabro.net requires all copies of legal identification that is sent
to us to be clear and legible. We can not accept illegible copies
of the requested documents. To ensure that your order is processed
as quickly as possible, please be prepared to send clear and legible
documentation when placing your first order with Diabro.net .
If we do not receive the requested documents within 48 hours, your order
may be cancelled.
Finally, it is also required that when registering a Diabro.net account
that you input your correct date of birth, as our Fraud Prevention Team
may use this information as an integral part of their security check.
All personal information is kept strictly confidential and will not
be distributed to third-parties or used for any other purpose than to
verify your account and payment details. All personal information
and documents received will be destroyed upon inspection and completion
of the order.
Diabro.net reserves the right to refuse any orders that we believe to
be suspicious, even after we have received this information. Should
instances of fraud occur after these security measures have been enforced,
Diabro.net reserves the right to use all personal information that we
have acquired to initiate legal procedures against those involved in
criminal activity.
SHIPPING POLICY
Diabro uses EMS (Express Mail Service) when shipping orders. This is
the fastest regular international express postal service available.
As EMS has offices in most countries it is very fast, affordable and
secure. We insure all packages at no extra cost to you.
On completion of an order our customers receive an EMS tracking number
which can be used to follow the progress of their parcels online (http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en).
Please allow 36 hours for this service to become available.
EMS costs are determined by both the weight of goods and their destination.
Therefore rates will vary depending on specific items. Shipping and
handling costs will be automatically added to your order total at the
checkout.
The average delivery time for most destinations is 4 to 6 days. While
delays are uncommon, on occasion there can be delays of up to a few
weeks. In this instance we are unable to assist and customers
must contact their local EMS or postal service for details.
We will not be held responsible for any additional customs taxes
incurred on delivery.
EMS parcels must be signed for on delivery, in the instance that
no-one is at the specified address to receive the parcel, a slip will
be left that indicates an attempted delivery and the parcel must then
be picked up in person by the customer. It is the responsibility
of the customer to enquire about the amount of time their local post
office will hold an unclaimed parcel before returning it to sender.
We will not cover re-shipping costs and must recover this amount before
we will send the order again.
ADDITIONAL SHIPPING SERVICES
There can be an increased risk of delays in delivery time when shipping
to countries that do not have internal EMS offices. Parcels are then
handed over to the local postal services. Customers from some Middle
Eastern countries for example have elected alternative shipping companies
such as FedEx or UPS. We are more than happy to arrange to ship orders
with companies other than EMS provided all additional costs are covered
by the customer.
We encourage all our customers to take great care choosing items
and placing orders with us. Please always refer to the size charts when
choosing sizes. If you do not understand the measurements provided or
you have further enquiries about our shipping policy, please do not
hesitate to contact us.
All photos of merchandise displayed on our website are taken specifically
for Diabro Inc. These images can not be used for any purposes
without written consent from Diabro Inc.
Please also note that Diabro makes every effort to ensure that the colours
of merchandise as represented on our website is as accurate as possible.
However, colours may vary depending on each individual monitor that
the website is viewed on and Diabro can not guarantee that colours of
merchandise will be accurately portrayed on every monitor.
RETURNS AND EXCHANGES POLICY
All returns for exchange or otherwise are only possible on prior agreement
with Diabro. We accept returns for the exchange of faulty items or items
that do not fit. We do not accept the return of change of mind purchases
and we do not issue refunds other than with store credit.
Exchanges are possible when we are contacted within 24 hours of the
order being delivered and we must have the returned items back within
the next 7 days.
All exchanges are subject to availability of the replacement item.
Our authorization of a return does not guarantee we will accept an exchange
or credit. All returned items must undergo quality inspections before
we finalize the agreement. The item must be
unworn with all original tags attached and in any original packaging
supplied.
We do not cover shipping costs for returns or exchanges unless otherwise
agreed upon.
We must receive the returned merchandise and recover re-shipping costs
plus any further moneys before shipping replacement goods or issuing
store credit.
DIABRO STORE CREDIT
Diabro store credit is available for customers on prior agreement with
us. The value agreed upon is connected to your personal Diabro account
for use on future purchases and will not expire or diminish until it
is redeemed by the Diabro account holder.
When we issue store credit you will be sent an email with instructions
on how you can redeem it for your next Diabro orders.
HOW TO RETURN
Customers who have read the above guidelines and wish to proceed with
a return must immediately contact us at info@diabro.net on the same
day the order is delivered. Please also indicate any desired replacement
items as soon as possible or indicate you wish to receive store credit.
If you believe you have received faulty items please also include clear
photographs in your email.
We will contact you with our reply within the next 12 hours at which
time we will supply you with our return address and all instructions
we require for the re-shipping.
Once we have inspected the returned merchandise you will be contacted
with our verdict and any further instructions for additional payments
and any other requirements.